Overview
Zendesk's program for resellers, consultancies and referral partners, with recurring revenue, discounts, margin and a partner directory.
About the program
The Zendesk Partner Program is for companies that sell, deploy and build on Zendesk, the customer service platform. It covers referral partners, resellers, consultancies and system integrators, and technology partners who build integrations and apps.
Partners earn recurring revenue from the customers they bring in, and as they grow they get access to bigger discounts, extra margin and other incentives. Referral partners earn commission on the deals they refer that close. Zendesk does not publish its rates, so you will get terms when you apply.
The program uses tiers based on partners' achievements. Higher tiers are expected to meet revenue targets, keep their certifications and show successful customer implementations, and they unlock enhanced rebates, account managers and joint marketing support. Premier is the top tier and reflects demonstrated implementation depth, certified expertise and customer results.
Partners can appear in Zendesk's partner directory, and technology partners can reach Zendesk customers through its app marketplace.
Joining is free. It suits customer experience consultancies and IT service providers that implement support tools for clients, resellers that want margin on Zendesk licences and software companies whose products integrate with Zendesk. Zendesk's partner program guides are the best place to confirm the current tier names and requirements for your region, since they have changed over time.
Benefits
- Recurring revenue from customers
- Bigger discounts and extra margin as you grow
- Referral commissions on closed deals
- Zendesk partner directory
- Technology partner and app marketplace track
Requirements
- Certifications
- Revenue targets and successful implementations for higher tiers
Tiers
- Registered
- Select
- Premier
Partner terms change. Confirm revenue share, tiers and requirements with Zendesk Partner Program before you apply.
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